FAQ

[vc_row gap="48" element_id="686975" css=".vc_custom_1559124311476{padding-bottom: 24px !important;}"][vc_column animation_delay="0" css_animation="none" element_id="210660" crp="480:i:i,480-768:i:i,768-1024:i:i,1024-1280:i:i,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i" offset="vc_col-lg-3 vc_col-md-4 vc_col-xs-12" el_class="support-column"][et_image alignment="center" element_id="131774" image="6526"][et_separator top="0" element_id="239841" element_css=".et-separator-239841 .line {margin-top:0px;margin-bottom:24px;border-bottom-color:#e0e0e0;border-bottom-style:solid;}"][et_heading text_align="center" type="p" text_color="#312e91" font_weight="700" font_size="24" line_height="24" text_transform="uppercase" mobile_font_size="33px" mobile_line_height="36px" margin="0,0,2,0" padding="0,0,0,0" element_id="575419" element_font="Theme default:700:latin" element_css="#et-heading-575419 .text-wrapper {background-color:transparent;padding:0;}#et-heading-575419 {color:#312e91;font-size:24px;font-weight:700;line-height:24px;text-transform:uppercase;}#et-heading-575419 a {color:#312e91;}#et-heading-575419 {margin:0px 0px 2px 0px;}#et-heading-575419 .text-wrapper {padding:0px 0px 0px 0px;}"]Questions?[/et_heading][et_heading text_align="center" type="p" font_weight="700" font_size="16" line_height="24" mobile_font_size="16px" mobile_line_height="24px" margin="0,0,8,0" padding="0,0,0,0" element_id="410557" element_font="Theme default:700:latin" element_css="#et-heading-410557 .text-wrapper {background-color:transparent;padding:0;}#et-heading-410557 {color:#212121;font-size:16px;font-weight:700;line-height:24px;text-transform:none;}#et-heading-410557 a {color:#212121;}#et-heading-410557 {margin:0px 0px 8px 0px;}#et-heading-410557 .text-wrapper {padding:0px 0px 0px 0px;}"]Our experts are ready to help[/et_heading][et_gap height="12" element_id="42857" element_css=".et-gap-42857 {height:12px;}"][et_icon_box icon_prefix="fas" icon_name="fa-headset" icon_alignment="center" icon_color="#ffd800" title="Contact us" title_tag="h6" padding="0,0,0,0" element_id="823878" element_css="#et-icon-box-823878 {}#et-icon-box-823878:hover {}#et-icon-box-823878.link:hover {}#et-icon-box-823878 .et-icon-box-title {color:#212121;}#et-icon-box-823878 .et-icon-box-content {color:#616161;}#et-icon-box-823878 .et-icon {color:#ffd800;border-radius:0px;}#et-icon-box-823878 .ghost-icon {color:#ffd800;}#et-icon-box-823878:hover .et-icon {}#et-icon-box-823878 {padding:0px 0px 0px 0px;}"][/et_icon_box][et_gap height="16" element_id="961971" element_css=".et-gap-961971 {height:16px;}"][widget_contact_form submit_text="Send message"][/vc_column][vc_column animation_delay="0" element_id="868176" crp="480:i:0,480-768:i:0,768-1024:i:0,1024-1280:i:0,1280-1366:i:i,1366-1600:i:i,1600-1920:i:i" offset="vc_col-lg-9 vc_col-md-8 vc_col-xs-12"][et_heading text_color="#312e91" font_weight="700" line_height="48" mobile_font_size="32px" mobile_line_height="40px" margin="0,0,8,0" padding="0,0,0,0" element_id="986432" element_font="Theme default:700:latin" element_css="#et-heading-986432 .text-wrapper {background-color:transparent;padding:0;}#et-heading-986432 {color:#312e91;font-weight:700;line-height:48px;text-transform:none;}#et-heading-986432 a {color:#312e91;}#et-heading-986432 {margin:0px 0px 8px 0px;}#et-heading-986432 .text-wrapper {padding:0px 0px 0px 0px;}"]FAQ[/et_heading][et_heading type="p" font_weight="600" font_size="18" line_height="28" mobile_font_size="17px" margin="0,0,0,0" padding="0,0,0,0" element_id="636933" element_font="Theme default:600:latin" element_css="#et-heading-636933 .text-wrapper {background-color:transparent;padding:0;}#et-heading-636933 {color:#212121;font-size:18px;font-weight:600;line-height:28px;text-transform:none;}#et-heading-636933 a {color:#212121;}#et-heading-636933 {margin:0px 0px 0px 0px;}#et-heading-636933 .text-wrapper {padding:0px 0px 0px 0px;}"]Questions and answers[/et_heading][et_separator top="16" element_id="89771" element_css=".et-separator-89771 .line {margin-top:16px;margin-bottom:24px;border-bottom-color:#e0e0e0;border-bottom-style:solid;}"][et_accordion collapsible="true"][et_accordion_item open="true" title="Where do we deliver?"][vc_column_text animation_delay="0"]One Stop Motorshop operates a cost effective weekday delivery service throughout Ireland and Northern Ireland. We do not ship to the UK at this time.[/vc_column_text][/et_accordion_item][et_accordion_item title="When should I expect my delivery?"][vc_column_text animation_delay="0"]We endeavour to deliver most stock items for next working day. Delivery of products that are not in stock usually takes 3 to 5 working days. You will be informed within 48hrs of placing your order if there is any delay in your delivery. All orders are dispatched within one working day of receiving payment unless otherwise stated.[/vc_column_text][/et_accordion_item][et_accordion_item title="What if my order arrives damaged?"][vc_column_text animation_delay="0"]In the unlikely event that your order arrives in an unsuitable condition, do not sign for them and please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.[/vc_column_text][/et_accordion_item][et_accordion_item title="How can I change or cancel an order?"][vc_column_text animation_delay="0"]If you wish to change or cancel an order please contact our team within 4 hours of your order. Get in touch with our Online Customer Service department at orders@onestopmotorshop.ie between 9:00am and 4.00pm Monday to Thursday. Quote your order number.[/vc_column_text][/et_accordion_item][et_accordion_item title="I want to order parts for my car, how do I do that?"][vc_column_text animation_delay="0"]We do not offer a parts service online at present. If you need a part please call our team on 0749128522 and delivery can be arranged to you.[/vc_column_text][/et_accordion_item][/et_accordion][et_gap height="48" element_id="717507" element_css=".et-gap-717507 {height:48px;}"][et_step_box_container columns="3" element_id="66656" element_css="#et-step-box-container-66656 .step-dot {background-color:#312e91;}"][et_step_box title="Packing" element_id="590277" element_css="#et-step-box-590277 .et-step-box-title {color:#212121;}#et-step-box-590277 .et-step-box-content {color:#616161;}"]Your order is picked and packed in our Letterkenny store using high quality materials to protect your order in transit.[/et_step_box][et_step_box title="Shipping" element_id="432344" element_css="#et-step-box-432344 .et-step-box-title {color:#212121;}#et-step-box-432344 .et-step-box-content {color:#616161;}"]We use a courier service that covers all of Ireland and Northern Ireland with next day delivery available.[/et_step_box][et_step_box title="Delivery Cost" element_id="106983" element_css="#et-step-box-106983 .et-step-box-title {color:#212121;}#et-step-box-106983 .et-step-box-content {color:#616161;}"]We offer a cost effective delivery service for Nationwide delivery.[/et_step_box][/et_step_box_container][/vc_column][/vc_row]